1. Enrolment: New Members may enrol in the Program by completing the required information on the website or through the hotels front desk. By enrolling in the Program and using your membership account, you will be eligible for benefits as described below and to earn The Oterra Exclusive® Points (“Points”), which can be redeemed for various merchandise.
2. There is no fee to join The Oterra Exclusive®, but all Members must supply valid contact information and update such contact information as necessary. In the event communication with a Member is necessary, the hotel or a third party authorised by the hotel will rely on the Member’s contact information on file for such communications. The hotel has the right to terminate an account and/or revoke Member Points if it determines, in its sole discretion, that an account has multiple email addresses and/or is suspected of being related to fraudulent or abusive activity. The hotel reserves the right to terminate the accounts and/or revoke Points for Members without valid contact information.
3. By participating in the Program and taking advantage of its benefits, you agree:
1. To maintain and use only one The Oterra Exclusive® account at any time;
2. To be the only individual using your membership in the Program (i.e., not sharing your account with anyone unless expressly permitted by the hotel);
3. That you have provided valid contact information;
4. That your name as shown on your Program account matches your legal identification;
5. That you only have one email address for the account;
6. That you have read and understand these Terms and Conditions;
7. That you are at least 18 years of age or the age of majority in your state or province of residence, whichever is older; and
8. That you have not enrolled as a company and/or other entity, as only individuals are permitted to enrol in the Program.
4. If you choose to terminate your membership, you should do so by emailing theoterraexclusive@theoterra.com from your registered email address and the account will be terminated after complete verification.
5. The hotel reserves the right, in its sole discretion, to modify, alter, or otherwise update the Membership Terms and Conditions for the Program, and/or to modify, suspend, or cancel the Program at any time, even though such changes may affect the value of rewards or Points already accumulated. You should check the last updated date in the footer of these Terms and Conditions for notice of changes to them or to the Program. If the footer indicates that the Terms and Conditions, or the Program itself, have changed, you should review the changes carefully. By choosing to remain a Program Member after the hotel has posted notice of such modifications or updates, and after you have had provided an opportunity to review the revised Terms and Conditions or Program information, you agree to be bound by such revised Terms and Conditions or to be a part of the Program as revised. The current Program Membership Terms and Conditions supersede all prior published Program Membership Terms and Conditions.
6. Our right to cancel your membership, and to revoke or adjust Point deposits. The hotel has the right to cancel any individual’s Program membership, and to revoke any and all unredeemed Points and/or benefits or rewards collected, for reasons that include, but are not limited to:
1. Member’s violation of these Terms and Conditions;
2. Member’s misrepresentation of any information or any misuse of this Program;
3. Member’s violation of any national, regional, or local law or regulation in connection with the use of membership privileges;
4. Member’s failure to provide and maintain valid contact information;
5. Member’s failure to pay for hotel charges and/or any expenses incurred during a Member’s Stay, including if such failure to pay is the result of a Member’s check being returned for insufficient funds or being invalid for any reason;
6. Member’s commission of fraud or abuse involving any portion of this Program, including but not limited to the abuse of corporate rates without authorization (as demonstrated by, for example, appropriate identification or validation at check-in), any conduct that improperly impacts the accumulation of Points or rewards, or abuses the redemption aspects of the Program (including the use of “bots” or other automated means of promotion entry);
7. Member maintaining more than one active account;
8. Member’s physical, verbal, or written abuse or harassment of hotel personnel;
9. Abuse/misuse of any benefits or privileges provided by the hotel, or use of such benefits or privileges in violation of the applicable terms and conditions for them, including but not limited to the sale or barter of any Points or Point vouchers or Reward Nights; or
10. Member taking any other action or engaging in any other activities that are to the detriment of the Program, the hotel; as may be determined by the hotel in its sole discretion.
If the hotel cancels your membership, the cancellation will be effective immediately, by notice to you, to the contact information provided by you. The hotel shall not be responsible for failure to notify any Member of cancellation of the Member’s account if the Member has not provided the hotel with valid contact information.
If membership is terminated either by Member or the hotel, the Member will lose all points, point vouchers, and benefits associated with the membership, and the Member will no longer be able to earn or redeem Points under this Program. If membership has been terminated by the hotel for one of the reasons permitted in these Terms and Conditions, the hotel reserves the right to not permit the Member to re-enrol.
The hotel may withdraw Points from a Member’s account if they were deposited into the Member’s account in error and may revoke all Points in a Member’s account if the Member abuses the Program, including but not limited to abuse of the Point redemption process.
In addition to the consequences set forth above,
Program violations (including but not limited to the sale or use of Elite status benefits for commercial gain), suspected fraud, or abuse in relation to promotions, Point credit or reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by the hotel , including, without limitation, freezing your account, the forfeiture of all Point transfers, rewards, vouchers, or merchandise issued pursuant to Point redemptions, and any accrued Points in your account, as well as cancellation of the account and your future participation in the Program.
7. Arbitration. Except with respect to any claim or dispute involving the ownership, validity, or use of any the hotel trademarks or service marks, any dispute arising out of or related to the Program Terms (including any claim that the Program Terms are invalid, illegal, or otherwise voidable or void), seeking as relief money damages or Points and/or attorneys’ fees or other damages will be submitted for arbitration to the Indian Council for Arbitration (ICA). The hotel shall have the right in a proper case to obtain temporary restraining orders, temporary or preliminary injunctive relief, and/or declaratory relief (other than declarations with respect to the amount of money damages) from a court of competent jurisdiction.
The arbitration proceedings shall be heard by one independent arbitrator who shall be an attorney or retired judge. The arbitration shall be held in Bengaluru, Karnataka and in accordance with the then-existing Commercial Arbitration Rules of the ICA. All matters within the scope of The Arbitration and Conciliation Act of 1996 will be governed by it. You and the hotel waive any rights to maintain other available resolution processes for such disputes, such as a court action or administrative proceeding, to settle disputes. You and the hotel waive any right to a jury trial for such disputes. The rules in arbitration are different from the rules that apply in court. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief and must honour the same limitations stated in the terms and conditions, as a court would.
In reaching his or her decision, the arbitrator shall follow the Program Terms, shall be bound to apply the applicable law, and shall not rule inconsistently with the applicable law. The arbitration shall be conducted on an individual basis, and not as a consolidated, common, representative, group or class action. The arbitrator shall include in his or her award any relief he or she deems proper in terms of money damages (with interest on unpaid amounts from the date due at the maximum rate allowed by law), and attorneys’ fees and costs. The award of the arbitrator shall be conclusive and binding upon all parties to the proceeding, and judgment upon the award may be entered in any court of competent jurisdiction.
Other than as may be required by law, the entire arbitration proceedings (including, but not limited to, any rulings, decisions, or orders of the arbitrator) shall remain confidential and shall not be disclosed to anyone other than the parties to proceeding.
8. Limitations Period. Any and all claims and actions arising out of or relating to the Program Terms and Conditions must be started within one (1) year from the occurrence of the facts giving rise to such claim or action, or such claim or action shall be barred. This Limitations Period section does not apply to residents of New Jersey.
9. Class Action Waiver. You agree that you will not file a class action against the hotel, participate in a class action against the hotel, file or seek a class arbitration against the hotel, or participate in a class arbitration against the hotel, for any claim or action arising out of the Program or the Program Terms.
10. Release. By participating in the Program, each Program Member agrees to release, the hotel, and hold harmless the hotel, its advertising and promotion agencies, their respective parent companies, affiliates, subsidiaries, and their directors, officers, agents, and employees from all claims or damages arising out of any use or misuse of the Program by that Member.
11. Protect Your Account Information. Each Program Member is responsible for keeping his/her profile information up-to-date in the Program and The Oterra Exclusive® systems, including relevant contact information, such as mailing address and email address. Most personal information and communication preferences can be updated by logging into your account on The Oterra website. For name changes please contact The Oterra Exclusive® by emailing the details from your registered email address, and please be prepared to provide supporting legal documentation for your name change (such as a driver’s license with your new name, marriage certificate, passport, or other legal documentation). Each Program Member is responsible for restricting access to and maintaining the confidentiality of her membership account and PIN and agrees to accept responsibility for the activities of anyone using her PIN. When contacting The Oterra Exclusive® Customer Care about your account, you may be asked for additional information for fraud prevention and security purposes.
12. The Program and its benefits are offered at the sole discretion of the hotel and its subsidiaries and affiliates. the hotel may assign or transfer any rights or obligations under this Program, or any other loyalty program, at any time to any related or unrelated entity, in its sole discretion.
13. You may earn Points for Qualified Stays (defined below) and Eligible Charges (defined below) beginning with the date of your enrolment in the Program. Points will not be earned for Stays made prior to the date of your enrolment as shown in Program records.
14. A “Stay” is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out.
15. Qualifying Rates include most business and leisure rates, such as Advanced Purchase rates, Best Flexible rates, national/regional/local government rates, and specified leisure rates as confirmed by the hotel ’s reservation systems.
16. Points will be awarded for Qualifying Stays booked through, web sites or directly at the hotel, excluding online travel agents such as Expedia.com and booking.com, and unauthorized agents on online vertical travel portals.
17. “Eligible Charges,” include food and beverage, telephone, laundry, and Spa, and travel desk charged to the Member's room. Hotels may choose to award Points for other charges at their discretion.
18. Member benefits are only available for the individual Member to whom they apply. For in-hotel Member benefits, a Member must personally check in to enjoy such Member benefits, and those benefits are not transferrable and cannot be used by other Members or non-Members. Any violation of this provision may result in cancellation of a Member’s account and may also result in a hotel charging the applicable fees for non-eligible Members’ or non-Members’ use of Member benefits.
19. Points have retail value only within the hotel premises and can be redeemed against hotel services in accordance with these Terms and Conditions. Members have no ownership interest in accrued Points, and accrued Points do not constitute property of a Member. Use of the word “earn” herein, or in marketing materials, in relation to Program Points shall mean “collect” and shall not mean that the Points have any value until they are presented for redemption. Points may not be purchased or sold, and are not transferable, except as otherwise stated herein.
20. Point Expiration. The member can redeem accumulated points upto 3 months after account deactivation, except termination wherein the points expire immediately. The account also gets deactivated if there is no activity in account for a period of 12 months. To maintain the Points in your membership account, you must have at least stayed and earned points to your account every twelve (12) months.
21. Exclusions. Members will not earn Points and/or enjoy Member benefits during a Stay, or earn Points retroactively, on any reservations booked through Online Travel Agencies (OTAs) or through unauthorized travel agents on online vertical travel portals. Points are not issued for Stays at the following reduced room rates, which are Non-Qualifying Rates, and which make a Stay a Non-Qualifying Stay: net wholesale individual and group rates, certain package rates, the employee discount rate, the friends and family rate, the crew rate, special discounted contract rates, the seasonal worker/crew rate, the 50% travel club discount rate, the distressed passenger rate, most rates booked through most third-party web sites, complimentary hotel Stays, and any other rates not defined as Qualifying Rates. Points are not awarded on local taxes, gratuities and cash on card.
22. You must have stayed in the room and paid for it in full to earn Points. Only the Member whose name, as reflected on his or her The Oterra Exclusive® account, is on the reservation record will be awarded Points and will be awarded Qualifying Night (a single night during a Qualified Stay) credit toward achieving tier upgrade or other promotional goals. For the avoidance of doubt, if more than one Member stays in a room, only one of the Members will be awarded Points and/or benefits, as long as all other conditions for such award of Points and/or benefits are satisfied. Using a Member’s account number for a non-Member’s stay is not permitted, and may result in cancellation of the Member’s account, with all Points forfeited. In the event that multiple accounts are found to belong to the same person, the hotel reserves the right to close all of the accounts and revoke all Points.
23. Points and/or Qualifying Night credit are not awarded for no-shows even if the room is paid for in full.
24. Points will not be issued if your room is paid for by a trade group, association, or company as part of a convention or group business meeting (10 rooms or more).
25.Points Adjustments. The Points listed in your The Oterra Exclusive® account are subject to change to reflect actual stay information, any adjustments based on these Terms and Conditions or the terms of a promotion, and Program changes. If you believe your account activity statement is inaccurate, contact The Oterra Exclusive® Customer Care. Please keep all your hotel room receipts for your records, as they will be required for Point adjustment requests based on those hotel stays.
26. Data Protection. Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that by applying for Program membership, and by virtue of your continued membership, you accept and explicitly authorize the hotel , in its capacity as data controller, and by The Oterra Exclusive® Customer Care Centre, to do the following with the personal information you supplied during enrolment in the Program or during the course of your Program membership: (i) process it, (ii) transfer it worldwide to any third parties with which the hotel is affiliated within the scope of the Program, (iii) transfer it to third parties to process on the hotel’s behalf, where required by applicable law, or in the event of a company reorganization, merger, or acquisition, for use of such information in the administration of membership records, or for use in connection with guest service, advertising, marketing, and communication purposes. Such third parties or the hotel may contact you by mail, fax, telephone, or email. In addition, the hotel may offer you a benefit in the form of an opportunity to receive information on goods or services that may be of interest or value to you, by providing various companies with a list of The Oterra Exclusive® Members.
You have a right of access to your data by sending a written request to your regional The Oterra Exclusive® Customer Care Centre
27. Governing Law. These terms and conditions shall be governed by, construed and enforced in accordance with the laws of the State of Karnataka, India, without regard to its conflicts of law rules. Any dispute not covered by the terms of the Arbitration provision set forth in these Program Terms may be filed only in the state or federal courts located in the State of Karnataka, India.
28. Communications Not Received. the hotel is not liable for loss of misdirected correspondence, requests or freight,
29. Program Interpretation. Interpretations of Program Terms & Conditions shall be at the sole discretion of the hotel.
30. No Guarantees on Merchandise. the hotel, its parent, subsidiaries, affiliates, franchisees, and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to items of merchandise or products (including but not limited to merchandise or products obtained by redeeming Points), or services of partners, and shall not be liable for any loss, expense (including without limitation, any legal fees), accident or inconvenience that may arise in connection with the use of such items or as a result of any defect or failure of such items. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed. The hotel, its parent, subsidiaries, affiliates, franchisees and agents make no guarantees on the redemption of points for vouchers from external vendors.
The Oterra Exclusive |
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SILVER |
GOLD |
PLATINUM |
BLACK |
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Nights Required --------> |
0 - 9 |
10 - 49 |
50 - 75 |
75 + |
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Welcome Amenity |
Welcome Amenity Upon Arrival Cocktail/Domestic Beer/IMFL or Any Soft Beverage In Terminus * |
P |
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Welcome Amenity Upon Arrival Cocktail/Imported Beer/IMFL/Domestic Wine Red or White or Any Soft Beverage along with one Vegetarian or Non Vegerarian Snack In Terminus * |
p |
p |
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Discounts |
10 % Discount on Best Available Rates |
P |
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20 % Discount on Best Available Rates |
P |
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25% Discount on Best Available Rates |
P |
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30% Discount on Best Available Rates |
P |
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10% Discount on F&B |
P |
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15% Discount on F&B |
P |
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Other Entitlements |
Complimentary Early Check In 0800 - 1200 Hrs ** |
P |
P |
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Complimentary Late Check Out 1500 - 1800 Hrs ** |
<P |
P |
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Club Lounge Access |
P |
P |
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Express Check In |
P |
P |
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Complimentary One Level Room Upgrade ^ |
P |
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48 Hours Guranteed Booking ^^ |
P |
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Earnings |
5 Points for every 100 Rupees Spent *** |
P |
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6 Points for every 100 Rupees Spent *** |
P |
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8 Points for every 100 Rupees Spent *** |
P |
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10 Points for every 100 Rupees Spent *** |
P |
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Redemption |
Redemption value is at INR 0.12 per point |
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The points can be redeemed for the following |
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- MakeMyTrip vouchers |
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- Amazon vouchers |
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- Croma Vouchers |
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- Against hotel food & beverage bill |
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* Card to be presented to the bartender before placing the order
** Subject to availability
^ Subject to availability, suite upgrade only if booked for club room
^^ Last room available and at Best Available Rates (if no contracted rates available *** Excluding all gratuities, local taxes and cash withdrawals
31. Once a Member earns Elite membership status in any calendar year, such status will be maintained through the end of the following calendar year. At the end of the calendar year, Qualifying Nights in excess of the number required for each status level will be counted towards the Member’s Elite status qualification for the following calendar year. Elite Rollover Nights are only valid for one calendar year.
32. You can redeem your Points for rewards through the “redeem” section of The Oterra Exclusive® website. Rewards shown online may be redeemed while they remain available.
33. Merchandise offers vary by region and country of residence.
34. All rewards are subject to limited availability, and to the terms and conditions and restrictions imposed by merchandise, travel, or other suppliers.
35. The number of Points required for specific rewards are subject to change at any time. the hotel reserves the right to delete, add, restrict, suspend, discontinue, modify, substitute, or cancel rewards or award selections (of equal or greater value) in this Program at any time.
36. Points cannot be applied toward redemption of rewards in any other loyalty program except as offered by the hotel through the Program.
1. You must have the required number of Points in your account prior to redeeming Points for a reward.
2. The hotel is responsible for the provision of rewards within The Oterra Exclusive® Program only.
3. The hotel is not responsible for Loyalty Program Alliance withdrawals from the Program or changes in Loyalty Program Alliance service.
4. The hotel , its parent company, subsidiaries, affiliates, franchisees, and agents make no guarantees, warranties, or representations of any kind, express or implied, with respect to items or merchandise or products or services of loyalty program alliance partners, and assume no liability for the terms and conditions or the conduct of a loyalty program alliance or other vendor's loyalty program and shall not be liable for any loss, expense (including, without limitation, attorneys’ or other legal fees), accident or inconvenience that may arise in connection with the use of items or merchandise or products or services of loyalty program alliance partners or as a result of any defence or failure of such items, or as a result of your participation in a loyalty program alliance program. any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed.